To book a product or service at DevStorage.eu a registration for a customer account is necessary. The registration is completely free of charge and does not oblige you to make a purchase at any time. During the registration a customer account will be created under your given name, first name, email address, postal address and the password you have chosen.
§2 CONCLUSION OF THE CONTRACT
§2.1 We offer you internet services, especially web hosting, domains as well as servers for sale. The scope of services results from the service package booked by you and the service description given on our website.
§2.2 Already with the placement of the respective service offer on our website, we submit a binding offer to you to conclude a contract under the conditions stated in the service description.
§2.3 The contract can be terminated by you at any time without notice. The payment of remaining credit is not possible.
§2.4 The contract can be terminated by us with a notice period of 7 days to the end of the respective prepaid period in text form (e.g. by e-mail). Any services already provided by you in advance will be refunded immediately in this case.
§2.5 The right of termination without notice for good cause remains unaffected.
§3 TERM OF CONTRACT
§3.1 The (prepaid) contract concluded between you and us has an indefinite term. Payment is made by you in advance for the period of your choice. If no further advance payment is made by the end of the respective prepaid period, the contract ends at the end of the prepaid period; an additional termination by you is not required.
§4 OBLIGATIONS ON YOUR PART
§4.1 You must inform us immediately of any change in the data required for the performance of the contract. Passwords and other access data must be kept strictly confidential.
§4.2 Any attempt to damage our servers (through attacks, scripts or incorrectly modified files) is prohibited and will be punished by criminal prosecution.
In our shop, the following payment methods are available to you:
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
SEPA Direct Debit Scheme
When you submit your order, you give us a SEPA direct debit mandate. We will inform you about the date of the debit (so-called prenotification). Upon submission of the SEPA Direct Debit Mandate, we request our bank to initiate the payment transaction. The payment transaction will be executed automatically and your account will be debited.
The account will be debited before the goods are shipped or the service is provided. The period for advance notice of the date of the account debit (so-called prenotification period) is 3 days.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
You pay the invoice amount after receiving the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit assessment.
The payment is made after the order is completed with a code previously purchased by the customer. The payment is then completed directly and the amount is debited from the PSC.
§6 Retention of title
The goods remain our property until full payment has been received.
§7 Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the legal limitation period of two years from delivery of the goods.
The above limitations and shortening of the period do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health
- in the event of intentional or grossly negligent breach of duty and fraudulent intent
- in case of violation of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed or
- as far as the scope of application of the product liability law is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can contact our customer service for questions, complaints and objections on workdays from 9:00 a.m. to 6:00 p.m. by telephone on 07162 7075780 and by e-mail at [email protected]
§1. contract language, contract text storage
§1.1 The language of the contract is German.
1.2 The complete text of the contract is not stored by us. Before sending the order via the online ordering system, the contract data can be printed or electronically saved using the print function of the browser. After receipt of the order by us, the order data, the information required by law for distance selling contracts and the General Terms and Conditions of Business will be sent to you again by e-mail.
In the case of requests for quotations outside the online ordering system, you will receive all contract data by e-mail as part of a binding offer, which you can print out or save electronically.
§2. top up credit
2.1 The top-up of credit for payment of products and services on the website (hosting.)devstorage.eu is not refundable. Once recharged, it cannot be transferred back to your account.
§3. prices and terms of payment
§3.1 The prices quoted in the respective offers represent total prices. They include all price components including all applicable taxes.
§3.2 You have the following payment options: Credit, Paypal, Paysafecard and IMMEDIATE bank transfer
§3.3 The payment claims from the concluded contract are due for payment immediately.
§3.4 You will receive an invoice from us by e-mail for the fees incurred in electronic form. Upon your request, we will also issue an additional invoice in paper form.
§1. product up- & downgrade
§1.1 You can, if the product allows it, up- & downgrade a product at any time. In doing so, the product is either extended or reduced with services. In the case of a reduction of the service, the customer receives the now saved service, in the form of credits, credited to his customer account. 1.1.1 The credit cannot be paid out.
§2 Storage and contents of the customer
§2.1 Unless otherwise provided for in the contract, the customer is responsible for loading and saving his own files on the storage space provided. For this purpose, the customer receives the Internet address, the password and other required access data.
§3 Technical implementation and readiness
3.1 DevStorage does not guarantee the uninterrupted availability of data and may use the remaining time for technical work. If the availability values are undercut, the customer may demand a pro rata refund of the respective fees for the non-availability period. Non-availability shall be deemed to exist if the customer is no longer able to use the agreed services or if the use of these services is unreasonably difficult and the underlying disruption is within the area of responsibility of DevStorage. Any liability of DevStorage for data loss caused by technical failures, interrupted data transfers or other problems in this context is excluded.
§3.1.1 Scheduled maintenance work is carried out within the scope of pre-announced maintenance time windows, which are normally during the night. The location of the current maintenance windows can be viewed on the DevStorage website. During the maintenance time windows a temporary unavailability of the agreed services may occur without special notice. If such a temporary unavailability is foreseeable, DevStorage will inform the customer in advance. If unavailability occurs due to force majeure or due to events that make DevStorage's performance considerably more difficult or impossible - in particular strike, lockout, official orders, the breakdown of communication networks and gateways of other operators, disturbances in the area of operators of data connections used by DevStorage, even if they occur at suppliers or subcontractors of DevStorage - DevStorage is not responsible for the disturbances even in case of bindingly agreed periods and dates.
§3.2 DevStorage reserves the right to restrict the internet access if the security of the network operation, the maintenance of the network integrity, especially the avoidance of serious disturbances of the network, the software or stored data, the interoperability of the services or the data protection require it. The customer is obliged not to cause technical faults on the servers. The customer shall be notified in advance of maintenance work (§3.1.1).
§3.3 The customer is aware that all participants in the transmission path of the Internet generally have the possibility of obtaining knowledge of data being transmitted without authorization. The customer accepts the risk
§3.4 The customer has no claim to an own IP address or an own physical server for his contents, unless separately commissioned. For the necessary cost reduction, the operation is carried out on powerful central computers (servers) with one IP address and a total bandwidth available for the respective server, whereby fluctuations in the bandwidth actually available to the customer are possible
§4 Email usage
§4.1 The customer agrees that DevStorage sends to his email address in the web hosting, emails for information to a reasonable extent. To differentiate such emails, they are marked in an appropriate way.
§4.2 Should DevStorage become aware that the customer sends emails under indication of his domain name illegally or against generally accepted rules of communication on the internet, DevStorage reserves the right to temporarily or permanently block the service. This also applies to transmissions ("postings") of advertising or illegal messages in public newsgroups of the internet. Should DevStorage carry out a blocking for these reasons, the customer is still liable to pay DevStorage.
§4.3 The customer is obligated to monitor the storage space for the provided email accounts and to delete any received emails.
§5 Registration of a domain
§5.1 If DevStorage takes over the registration of a domain for the customer, DevStorage owes the creation and transmission of an application for registration of the domain desired by the customer, completely filled out according to the specifications of the respective registration authority (e.g. denic eG). DevStorage does not owe the registration itself.
§5.2 As far as DevStorage provides information about already existing domain registrations, this information is free of charge and only reflects the information from the respective databases of the registries. DevStorage will not verify the information.
§5.3 The customer is obliged to provide DevStorage with all information necessary for the preparation and transmission of an application for registration of the domain desired by the customer upon request. A verification of this information by DevStorage does not take place.
§5.4 DevStorage carries out the application or registration of domains in the name and on behalf of the customer and enters DevStorage as the authorized user (i.e. "admin-c") of the respective domain. The customer is the owner of the domain with all rights and obligations. In case of individual services, a different authorized user can be named by the customer, who will be considered instead of the customer. The Customer is aware that the name and address of the respective Authorised User are stored in a mandatory and permanent manner at DENIC and in the RIPE database and can be viewed by the Customer and third parties at any time in the so-called "whois" query on the Internet (e.g. via www.denic.de).
§6 Additional and subsequent payments
§6.1 In the case of service contracts and contracts for work and services exceeding the normal extent, we are entitled to demand reasonable payments on account
§6.2 If the customer is in arrears with due payments, we are entitled to block access to the relevant offer until the outstanding amount has been received.
§7 Virus protection and security
§7.1 The customer is advised that he should take his own security measures to prevent damage from viruses or other illegal or immoral data. Such measures are not subject matter of the contractual services beyond the protective mechanisms established to protect DevStorage's own danger area against unauthorized access by third parties.
§7.2 The customer is obliged to refrain from any abusive use of the email service, in particular not to offer, transmit or request the transmission of computer viruses or other malicious software or to execute other applications which lead or may lead to damages of the provider's systems, his networks or other networks. The customer undertakes to check data for viruses before uploading them to the network and to only upload checked files to the server.
§7.3 The customer undertakes to use only software that does not impair the security of the servers and data contents.
§7.4 The customer undertakes to keep the personal password to his products and accounts carefully and protected from access by third parties and to protect it from misuse and loss. He exempts DevStorage from costs and claims of third parties, which arise from the violation of the above-mentioned obligations.
§7.5 DevStorage reserves the right to block contents which could affect the regular operation or the security of the server or to prevent its operation in individual cases. DevStorage reserves the right to block the customer's offer without prior warning if the customer has other programs working within the scope of his offer which could impair the regular operation or the security of the server.
Should individual provisions of these terms and conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.